Communication:
Open communication with our customers is highly important to us. If you have any inquiries, require support, or wish to provide feedback, please don't hesitate to reach out to our customer support team. You can contact us via phone/text at (813)-816-6632 or email us at info@belaminahair.com. We make it a priority to respond promptly to all messages received during our business hours, Monday through Friday. Please expect a response within 24-48 hours.

Pricing Policy:
We strive to offer competitive pricing for all our wig products. Prices listed on our website are in US dollars and are subject to applicable taxes. Please note that prices are subject to change without prior notice.

Order Confirmation:
After placing an order, you will receive an order confirmation email containing your order number, a summary of the items purchased, the total cost, and the shipping details. Please review this information carefully and contact us if you notice any discrepancies.

Intellectual Property:
All content on our website, including text, images, logos, and graphics, is protected by intellectual property rights. It cannot be used, reproduced, or distributed without explicit permission from BelAmina Hair.

Age Restrictions:
Customers must be at least 18 years old to make a purchase on our website. If you are under the legal age, you must have parental consent to place an order.

Handling:
Handle your wig with clean hands to avoid transferring oils, dirt, or other substances. Gently hold the wig from the base or cap when putting it on or removing it.

Brushing and Styling:
Use a wide-toothed comb or a wig brush specifically designed for human hair wigs to gently detangle your wig. Start from the ends and work your way up to avoid causing damage or excessive shedding.

Washing:
Use a mild shampoo and conditioner suitable for human hair. Avoid rubbing or twisting the wig during washing, and allow it to air dry on a wig stand or a non-metallic drying rack to maintain its shape.

Storage:
When not wearing your wig, store it on a wig stand or a wig hanger to help preserve its shape and prevent tangling.

Once an order is placed and confirmed on our website, it cannot be cancelled. We apologize for any inconvenience this may cause but aim to process and ship orders promptly.

We encourage all customers to carefully review their orders, including product details, quantities, and shipping information, before completing the checkout process. Please ensure accuracy and double-check your order before finalizing.

In the event of a mistake or issue with your order, such as an incorrect item received or a damaged product, please refer to our Return Policy for assistance. We will be happy to assist you in resolving any such concerns.

In rare cases where unforeseen circumstances or exceptional situations arise, we reserve the right to evaluate cancellation requests on a case-by-case basis. Such exceptions will be at the sole discretion of BelAmina.

All sales made through our website are considered final. We do not accept returns or exchanges for any reason, including but not limited to size, fit, color, style, or personal preference.

We understand that not allowing returns or exchanges may come with certain constraints, yet it empowers us to maintain competitive pricing.

If we make an error with your order, such as sending the wrong item or an incorrect quantity, please notify us within 24 hours of receiving your order. We will take immediate action to rectify the mistake and ensure your satisfaction.

In the unlikely event that you receive a damaged or defective item, please contact us within 24 hours of receiving your order. We will work with you to address the issue promptly and provide an appropriate resolution.

Signature Requirement: All orders will require a signature upon delivery. This means that the designated recipient or an authorized representative must be present at the delivery address to sign for the package.

Processing Time:
Our processing time for orders is between 10-14 business days. This includes the time it takes to prepare your order for shipment, such as product selection, packaging, and quality checks. Please note that processing time is separate from shipping time.

Shipping Method:
We utilize USPS (United States Postal Service) as our primary shipping carrier. USPS offers reliable and efficient delivery services within the United States.

International Shipping:
Currently, we only ship to addresses within the United States. We do not offer international shipping at this time. We apologize for any inconvenience caused and hope to expand our shipping capabilities in the future.

Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination address. The exact shipping charges will be displayed during the checkout process before you complete your order.

Shipment Tracking:
Once your order is shipped, we will provide you with a USPS tracking number via email. This will allow you to monitor the progress of your shipment and estimate its expected delivery date. Please note that tracking information may take some time to update after your order has been shipped.

Shipment Problems:
In the event of any issues or delays with your shipment, we kindly ask you to contact USPS directly. They are responsible for the handling and delivery of your package. You can reach USPS customer support through their official website or by calling their customer service hotline.

Incorrect Address:
It is important to ensure that the shipping address provided during the checkout process is accurate and complete. We cannot be held responsible for shipments that are undeliverable due to incorrect or incomplete addresses. Please review your shipping information carefully before finalizing your order.

Accepted Payment Methods:

1. Major Card Payments (Visa, Mastercard, American Express, Discover)
2. Apple Pay
3. Google Pay
4. Meta Pay
5. Affirm
6. Afterpay
7. PayPal
8. Klarna

All prices displayed on our website are in USD and are exclusive of applicable taxes, shipping, and handling fees.

Payment must be made in full at the time of purchase, unless using a financing option such as Affirm or Afterpay.

In the event of payment failure or refusal, your order may be canceled or delayed until payment is successfully processed.

We reserve the right to refuse or limit the use of certain payment methods at our discretion.

Your personal and payment information will be treated with utmost confidentiality and in accordance with our Privacy Policy.